Shipping policy

We ship worldwide, and delivery is free on orders of two or more products. Orders from the USA are shipped from our US warehouse, and all other orders are shipped from our EU warehouse. Delivery to the USA typically takes 3–5 business days, and 3–8 business days for most EU countries, the UK, and Canada. Delivery to Australia and New Zealand can take up to 20 business days. If, for any reason, the shipment is not delivered within 30 business days, we guarantee a full refund.

We send all our shipments as tracked packages with tracking numbers, so you can know the whereabouts of your shipment at any time. For all inquiries regarding the delivery service and tracking numbers, you can contact us via email: info@lasomnium.com

Please keep in mind that your processed purchases will be shipped to the shipping address you have indicated upon checkout. Changes in shipping address/order information must be done within 3 hours after your order was made. Otherwise, we won’t be able to update your details nor process you a refund.

In the event that your shipment is not delivered within 30 business days, we guarantee a refund.

Just as it is important to our customers, we also share a mutual interest in ensuring that shipments are delivered promptly. However, in cases of unexpected events like weather disturbances or courier strikes that may delay your delivery, we kindly ask for your patience, as such events are outside our control. In the event that, due to high demand, production delays, or any other circumstances, a product is out of stock at a specific warehouse, the order will be fulfilled and shipped from an alternative warehouse where the product is available. During these times, the delivery timeline will be adjusted until the situation returns to normal. By placing an order on our webshop, you agree to these terms.

For more information regarding our Shipping Policy, please contact us at info@lasomnium.com.